Privacy Policy

Company Name:
Shenzhen Coswheel Technology Co., Limited

Represented by:
HU DING

Address:
Room 102, No. 14, Zone 2, Fuhai Industrial Zone, Fuyong Community, Fuyong Sub-district, Bao'an District, Shenzhen, Guangdong, China

Email Address:
service.de@coswheel.com

Phone Number:
+86 15997652027

Company Registration Number:
91440300359299977E

Privacy Policy

We take the protection of your personal data seriously. This privacy policy explains how COSWHEEL, hereinafter referred to as "we," "us," or "our," collects, uses, shares, and processes personal data.

  1. Collection and Use of Personal Data

Personal data is information that can be used to identify you directly or indirectly. This also includes anonymized data linked to information that can be used to identify you directly or indirectly.

Personal data does not include data that has been irrevocably anonymized or aggregated so that we cannot identify you, either alone or in combination with other information.

  1. Security and Protection

We act according to the principles of lawfulness, fairness, and transparency. We process personal data only to the extent necessary for the respective purpose and take technical and organizational measures to protect the security of your data.

We use personal data, among other things, to verify accounts and user activities, detect fraud, investigate suspicious or potentially unlawful activities, and prevent violations of our terms or policies. This processing is based on our legitimate interest in ensuring the security of our products, services, customers, and users.

  1. What Personal Data We Collect

3.1 Data you provide to us

We collect personal data that you provide to us when you use our products or services or otherwise interact with us. This may be the case, for example, when you create a customer account, contact us, participate in an online survey, or use our online help or online chat.

When you make a purchase, we collect personal data related to the order. This may include payment data, billing data, delivery data, contact information, and account and authentication information.

Payment data may include, for example, credit or debit card information and other details required for payment processing. The actual payment processing may be carried out by external payment service providers.

3.2 Data about the use of our services and products

When you visit our website or application, we may collect information about the device you are using. This may include device type, unique device identifiers, IP address, operating system, browser type, usage information, diagnostic information, and location information.

Where available and legally permissible, our services may use GPS data, IP addresses, or other technologies to determine the approximate location of a device. This information may be used to improve our products, services, and user experience.

  1. How We Use Your Personal Data

We generally use personal data to provide, improve, and develop our products and services, to communicate with you, to provide you with relevant content or advertising, and to protect ourselves and our customers.

4.1 Provision, improvement, and development of our products and services

We use personal data to provide, improve, and develop our products, services, and advertising. This includes, among other things, data analysis, research, internal audits, service improvements, and business continuity measures.

This processing is based on our legitimate interest in offering you functional, secure, and improved products and services.

If you participate in a competition, promotion, or other activity, we may use the personal data you provide to carry out these programs. Such activities may be subject to additional terms that contain further information on the use of personal data. Please read these terms carefully before participating.

4.2 Communication with you

Subject to your prior express consent, we may use personal data to send you marketing communications about our own products and services.

We may also use your personal data to communicate with you about your account, your order, your transactions, our policies, or our terms.

If you no longer wish to receive marketing emails, you can unsubscribe at any time or contact us.

We also use your data to process and respond to your inquiries when you contact us.

Subject to your prior express consent, we may share personal data with partners or third-party providers who may send you marketing communications about their products or services.

Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, and to measure the effectiveness of our advertising campaigns.

Note:
If processing is based on your consent, you can revoke this consent at any time with effect for the future by contacting us.

  1. Cookies and Similar Technologies

5.1 Definition of Cookies

Cookies are small text files that store information in the web browser. Cookies are often used to store or retrieve identifiers and other information on computers, smartphones, and other devices.

We also use similar technologies, including data stored in your browser or on your device, device identifiers, and other software technologies. In this privacy policy, we collectively refer to these technologies as "cookies."

5.2 Use of Cookies

We use cookies to provide, protect, and improve our products and services. This includes, for example, personalizing content, providing and measuring advertising, analyzing user behavior, and improving security and user experience.

Please note that the specific cookies used may vary depending on the website, service, and usage. To the extent required by law, we only use non-essential cookies with your consent.

  1. Sharing of Personal Data

We may share certain personal data with strategic partners who work with us to provide our products and services or to assist us with marketing to customers.

Personal data will only be shared by us with such companies to the extent necessary to provide or improve our products, services, and advertising. No sharing with third parties for their own marketing purposes will take place without your prior express consent.

  1. Disclosure, Storage, Transmission, and Processing of Data

7.1 Fulfillment of legal obligations

Due to mandatory legal provisions in the European Economic Area or in the country where the user lives, certain legal obligations may exist that require the processing of personal data.

If you live in the European Economic Area, the processing of your personal data will take place in accordance with applicable data protection laws. Insofar as we require your consent for the processing of personal data, this processing is based on Art. 6 (1) (a) of the General Data Protection Regulation (GDPR).

Depending on the purpose of the processing, other legal bases may be relevant, in particular contract fulfillment, legal obligations, or legitimate interests.

7.2 Sharing in the context of business operations

We may share personal data with affiliated companies.

In the event of a merger, restructuring, acquisition, joint venture, assignment, spin-off, transfer, or sale of our business or part of our business, including in connection with bankruptcy or similar proceedings, personal data may be transferred to the relevant third party.

We may also disclose personal data if we believe in good faith that disclosure is reasonably necessary to protect our rights, pursue available remedies, enforce our terms, investigate fraud, or protect our operations and users.

7.3 Legal requirements, security, and protection of other rights

It may be necessary to disclose personal data due to laws, legal proceedings, litigation, or requests from public or governmental authorities within or outside your country of residence.

We may also disclose personal data if we believe it is necessary or appropriate for reasons of national security, law enforcement, or other matters of public interest.

  1. Your Rights

We take appropriate measures to ensure that your personal data is accurate, complete, and up-to-date.

You have the right to request information about the personal data we process. You also have the right to have inaccurate data rectified, to request the erasure of your personal data, or to restrict the processing of your personal data.

You can object to the further processing of your personal data at any time, provided that the legal requirements are met.

You also have the right to receive your personal data in a structured, commonly used, and machine-readable format.

In addition, you have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection law.

To protect your privacy and the security of your personal data, we may ask you to provide certain information so that we can verify your identity and your right to access the data concerned.

In certain cases, applicable laws or regulatory requirements may allow or oblige us to refuse to provide or delete certain personal data, in whole or in part.

You can contact us to exercise your rights. We will respond to your request within a reasonable period, usually within 30 days.

  1. Third-Party Websites and Services

Our website, products, and services may contain or enable access to links to third-party websites, products, or services.

If you click on a link to a third-party website, we are not responsible for their privacy policies, privacy practices, content, or services.

This privacy policy applies exclusively to data collected by us through our products and services. We recommend that you carefully read the privacy policies of third-party providers before using their websites, products, or services.

  1. Data Security, Integrity, and Retention

We use appropriate technical, administrative, and physical security measures designed to protect your data, prevent unauthorized access, and properly use the data we collect.

We retain personal data only for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law.

  1. Changes to this Privacy Policy

We may change this privacy policy from time to time to reflect new technologies, industry practices, legal requirements, or other reasons.

Continued use of our products and services after the amended privacy policy takes effect means that you accept the revised privacy policy.

If you do not agree with the revised privacy policy, please do not continue to use our products or services and contact us if you wish to close an account you have created.

  1. Contact

If you have any questions about this privacy policy or the processing of your personal data, you can contact us at:

service.de@coswheel.com

13.The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

14.Use of Third-Party Providers and Data Processing

To provide our online shop, process orders, and improve our services, we use various third-party providers. This may involve the processing of personal data by these service providers.

Shopify

Our online shop is operated via the Shopify platform. Shopify processes personal data necessary for the operation of our shop, order processing, and customer account management.

Further information can be found in Shopify's privacy policy:

https://www.shopify.com/legal/privacy

Google Services

We use Google services, in particular Google Analytics and Google Merchant Center, to analyze the use of our website, optimize our marketing measures, and provide product information for our advertisements.

This may involve processing data such as website usage behavior, device information, and interactions with our offers.

Further information can be found in Google's privacy policy:

https://policies.google.com/privacy

Payment Service Providers

For the secure processing of payments, we use external payment providers, including:

PayPal
Klarna
Oceanpayment

These providers process personal data necessary for payment processing, fraud prevention, and compliance with legal obligations.

Further information can be found in the respective privacy policies of the payment providers:

PayPal:
https://www.paypal.com/privacy

Klarna:
https://www.klarna.com/privacy

Oceanpayment:
https://www.oceanpayment.com/about-us-op/privacy-policy/


Legal Basis

The processing of personal data by these service providers takes place to fulfill our contractual obligations in accordance with Art. 6 (1) (b) GDPR and to safeguard our legitimate interests in accordance with Art. 6 (1) (f) GDPR.